Charter Communications

Charter Spectrum is making some exciting changes for customers in Austerlitz. To deliver more value to their customers, they will be enhancing their spectrum TV service by transitioning all set top boxes from one-way mode to two-way mode, in addition to upgrading cable television to digital-only signal which will deliver a substantial increase in HD channels.

This upgrade will provide Charter customers with enhanced picture and sound quality, a more expansive channel offering and new products and services including access to thousands of free On Demand programming choices. As a result, customers will be required to have a new Spectrum Receiver on each TV in their home by June 5, 2018.

To order your new Spectrum Receiver(s), please visit your nearest Spectrum Store or call 833-856-0704. A Spectrum Customer Service Representative will arrange to ship a self-installation kit directly to your home at no additional cost to you. The kit will also contain instructions explaining when to install your new equipment as well as how to return your current equipment.

UPDATED June 6th: Charter is now making some modifications to the implementation schedule in the following manner:
On or after June 5, 2018: A limited number of customers that we previously noticed will still experience this service upgrade on this date.
On or after July 24, 2018: All remaining customers will experience this service upgrade on this new date.